​​ Appointments & Bookings

• All services are by appointment only.

• Walk-ins are accepted only when availability allows.

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Cancellations & Rescheduling

• We require at least 24 hours’ notice for cancellations or rescheduling.

• Late cancellations may result in a cancellation fee.

• “No-shows” will be charged the full service amount or may lose booking privileges.

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Late Arrivals

• Please arrive on time to enjoy your full treatment.

• Arrivals later than 15 minutes may result in a shortened session or rescheduling.

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Payments

• Payments are due at the time of service.

• We accept cash, EFT & cards  

• Gift vouchers must be presented at the time of redemption.

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Health & Safety

• Please inform your therapist of any medical conditions, allergies, or injuries prior to your treatment.

• Healing Touch reserves the right to refuse treatment if it may compromise your health and safety.

• For hygiene and safety, children and extra guests are not allowed in the treatment area unless receiving a service.

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Professional Conduct

• Healing Touch is a professional spa. Any inappropriate behavior will result in immediate termination of the session and may lead to refusal of future services.

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Refunds & Exchanges

• Services rendered are non-refundable.

• Retail products may be exchanged within 7 days if unopened, unused, and in original packaging.

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Privacy & Confidentiality

• All client information is kept strictly confidential.

• Your privacy and comfort are our top priorities.